Privacy Policy

This Privacy Policy explains how MazayaGo collects and processes information when you use our website, participate in contests, or interact with connected channels.

MazayaGo operates the platform and processes data within it; campaign sponsors define campaign rules but do not have direct access to our databases.

We collect only the data needed to operate contests, provide support, and secure the platform.

Depending on the channel, this may include:

• Messaging interaction data such as page-scoped identifiers, channel identifiers, message payloads, answers, and timestamps needed to operate campaigns.
• Website account details such as email or phone number if you choose to register.
• Contest participation details like entries, choices, and reward status.
• Technical logs such as IP address and user-agent for security and fraud prevention.
• Optional information you provide in support requests.

We receive information directly from you, from your interactions with our website and connected channels, and from clients who manage campaigns on MazayaGo.

We do not collect public profile data unless you provide it or it is required to fulfill a contest you joined.

• Operate contest and offer flows, including eligibility checks and winner selection.
• Provide customer support and respond to policy requests.
• Prevent fraud, abuse, and security incidents.
• Measure performance using aggregated analytics.
• Comply with legal obligations.
• Process data based on your consent, contractual necessity, or legitimate interests where applicable.

We do not sell personal data and do not share it for advertising or unrelated purposes.

Access to data is restricted to authorized MazayaGo personnel under strict security controls.

• No sale, rental, or commercial distribution of personal data.
• No third-party access to raw data or user profiles.
• Data is used only to operate MazayaGo services and respond to your requests.

MazayaGo may connect with external platforms to deliver campaigns (for example, messaging apps or social networks).

When you choose to interact through an external channel, your messages and channel identifiers are processed on that platform under its own policies.

For Meta Messenger, this may include PSID (page-scoped), message content, and contest links needed to run the flow and handle deletion requests.

We keep data only as long as needed for the contest, legal, and security purposes.

Typical retention periods are:

• Contest and participation data: up to 12 months after the campaign ends.
• Security and access logs: up to 90 days.
• Support communications: as long as needed to resolve the request.

Retention may be extended when required by law or shortened based on client instructions.

You can request access, correction, or deletion of your data.

We may ask for additional details to verify your request and protect participants.

• Access: obtain a copy of relevant data.
• Correction: fix inaccurate or incomplete data.
• Deletion: request removal where applicable.
• Restriction or objection: limit processing in certain cases.

• Encryption at rest for tokens and sensitive secrets.
• Role-based access controls and least-privilege access.
• Monitoring, logging, and incident response procedures.
• Regular reviews of integrations and permissions.

MazayaGo is not directed to children under 13 and we do not knowingly collect their data.

If you believe a child has provided information, contact us to delete it.

We may update this policy to reflect changes in our services or legal requirements.

The last updated date reflects the most recent revision.